KooPower.co.uk eGift Voucher
- Valid for 10 Years!
- Add a personal message
- Redeemable towards decorative lighting and smart gadgets
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible. You will receive your order in 2-7 business days from the date that it is placed.
Free Delivery via Royal Mail Tracked 48
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, customs clearance procedures or other causes.
Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. You will received a replacement or a full refund plus 20% of your order amount.
A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.
It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.
30-Day Money-Back Guarantee for Any Reason
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.
14-Month Warranty for Quality-Related Issues
180 DAYS FREE EXTENDED WARRANTY available, register your products here
- Requests within country of purchase
We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
- Requests from outside country of purchase
We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
- Requests for orders shipped internationally
We will take care of all quality-related issues with a FULL REFUND including any return shipping costs.
For purchases made through other retailers:
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.
Unauthorized reselling of KooPower products is strictly prohibited.