30-Day Money-Back Guarantee for Any Reason 
You may return your undamaged product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. If the reason for return isn’t quality-related, the customer must pay the return shipping costs.

14-Month Warranty for Quality-Related Issues 

180 DAYS FREE EXTENDED WARRANTY available, register your products here

  • Requests within country of purchase
    We will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
  • Requests from outside country of purchase
    We will take care of all quality-related issues with a FULL REFUND or REPLACEMENT. International shipping costs must be covered by the customer.
  • Requests for orders shipped internationally
    We will take care of all quality-related issues with a FULL REFUND including any return shipping costs. 

 

For purchases made through other retailers: 
Other retailers’ after-sales support policies will vary. Please contact the retailer directly for specific guidance on their warranty process.

Unauthorized reselling of KooPower products is strictly prohibited.